We are currently looking for a Junior Sales Representative to join our Training Centre Team. Reporting to the Manager of the Learning Business Unit, the Junior Sales Representative will be responsible for engaging with prospective clients, understanding their learning needs, and recommend suitable training solutions which range from Office Trainings, Technical Training to Soft Skills trainings for individuals and organizations.

This position requires working closely with the Sales Team. It involves managing leads generated through various channels, conduct proactive outreach, and nurture relationships to maximize sales opportunities. It requires a pivotal role in driving revenue growth and expanding our client base.

• Promote and sell “FRCI” training programs to individuals, businesses, and organizations.
• Identify and qualify leads through proactive prospecting, networking, and lead generation activities.
• Conduct thorough needs assessments to understand client requirements and propose relevant training solutions.
• Deliver sales presentations and demonstrations to showcase our Training Catalogue and the value of our training offerings.
• Negotiate pricing, contracts, and terms to close sales and achieve revenue targets.
• Build and maintain strong relationships with clients to encourage recurring business and foster long-term loyalty.
• Collaborate with the team to develop targeted sales campaigns and promotional strategies.
• Stay updated on industry trends, competitor offerings, and market dynamics to review sales strategies and stay ahead of the curve.
• Perform Research & Development for Sales in our context

Education

• At least a Diploma in Sales & Marketing or any related field

Experience

•  At least 2 years of proven work experience in a similar role
•  Experience selling training programs or educational services  would be a definite advantage.

Skills

• Excellent verbal and written communication skills.
• Strong interpersonal with the ability to build rapport and influence decision-makers.
• Excellent negotiation skills
• Results-oriented mindset with a passion for exceeding targets and driving business growth.
• Strong collaboration skills
• Ability to innovate and think creatively to address complex business challenges.
• Ability to work effectively in a team environment and independently.

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops, conferences, and experimental techniques to enhance their skills and expertise.

Over and above an interesting remuneration package, we offer:

• A collaborative work environment
• Opportunities for personal & professional growth and development
• A culture that values innovation & creativity

If you are passionate about it, we encourage you to apply for this interesting opportunity. 

Please send to us your resume outlining your relevant experience & interest with subject line "Application for “Junior Sales Representative." by email to hr@frci.net

We look forward to hearing from you!

We are looking for a Digital Communication Specialist to join our creative and dynamic team. In this role, you will be responsible for managing and animating our social media platforms, including Facebook, LinkedIn, Instagram, and others, while building strong relationships with clients and communities. You will ensure that our communication remains consistent, engaging, and creative across all channels.

The ideal candidate should be dynamic, client-oriented, and comfortable interacting both online and face-to-face. Strong copywriting and design skills will be a definite advantage, along with curiosity and passion for digital trends, social media strategies, and emerging technologies.

• Manage and animate social media accounts (Facebook, LinkedIn, Instagram, etc.).
• Plan, create, and schedule engaging posts, campaigns, and stories.
• Coordinate and manage boosted posts and paid social campaigns (budget allocation, targeting, monitoring, reporting).
• Monitor and analyze performance (KPIs, insights, engagement rates) and prepare reports.
• Interact daily with followers, respond to messages, and foster a sense of community.
• Maintain client relationships, occasionally participating in face-to-face meetings.
• Collaborate with designers, marketers, and project managers to ensure consistency.
• Create and adapt copywriting for different platforms and audiences.
• Stay up to date with social media trends, algorithms, and tools.
• Suggest new ideas and creative approaches to improve engagement and visibility.

Education

• A degree in Marketing, Communication, Digital Media, or a related field.

Experience

• At least 2 years of proven work experience in social media management, digital communication, or community management.

Skills

• Strong understanding of community management principles and social media strategies.
• Excellent copywriting skills with attention to tone and storytelling.
• Basic design skills (Photoshop, Illustrator, Canva, Figma are a plus).
• Good sense of branding and digital identity.
• Ability to analyze performance metrics and optimize campaigns.
• Strong interpersonal skills: dynamic, approachable, and client focused.
• Ability to work independently, multitask, and meet deadlines.

Technical Skills/Familiarity

• Social media management tools (Meta Business Suite, Hootsuite, Buffer, etc.).
• Analytics tools (Facebook Insights, LinkedIn Analytics, Google Analytics).
• Design and prototyping: Photoshop, Illustrator, Figma, Canva.
• Project Management: Trello or equivalents.
• Knowledge of trends in digital marketing, social media algorithms, and AI-driven content tools.

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops, conferences, and experimental techniques to enhance their skills and expertise.

Over and above an interesting remuneration package, we offer:

• A collaborative work environment
• Opportunities for personal & professional growth and development
• A culture that values innovation & creativity

If you are passionate about it, we encourage you to apply for this interesting opportunity. 

Please send to us your resume outlining your relevant experience & interest with subject line "Application for “Digital Communication Specialist." by email to hr@frci.net

We look forward to hearing from you!

We are looking for an experienced Technico Commercial / Technical Sales professional to join our team. The candidate for this position will be responsible for identifying client needs, proposing tailored solutions, and driving sales by combining strong business acumen with technical understanding. This role bridges the gap between commercial strategy and technical feasibility, working closely with both clients and internal teams to ensure successful solution delivery and customer satisfaction.

• Identify, qualify, and cultivate new business opportunities while driving expansion within existing accounts through upselling and cross-selling. 
• Engage with clients to understand their technical requirements, present FRCI's solutions and offerings, and develop tailored proposals and presentations. 
• Negotiate contracts and close sales deals. 
• Collaborate with internal technical and project teams to ensure feasibility, seamless onboarding, and on-time project delivery. 
• Provide regular updates and reports to management on sales performance, opportunities, and client feedback. 
• Stay updated on industry trends, competitive landscape, emerging technologies, and engage in continuous professional development. 
• Attend industry events, conferences, and networking functions to promote FRCI's services and expand client reach. 
• Build and maintain strong relationships with clients and stakeholders. 

1. Education

• At least a bachelor’s degree in engineering, Information Technology, Sales, Marketing, or a related field.

2. Experience

• At least 2-3 years of proven work experience in B2B sales, preferably in technology solutions or consulting services. 
• Proven previous experience in Operations
• Proven track record of achieving sales targets and driving revenue growth.
• Experience in presenting complex technical information to both technical and non-technical audiences.

3. Skills 

• Excellent verbal and written communication skills, with strong presentation and negotiation abilities. 
• Strong interpersonal and relationship-building skills.
• Ability to understand and translate complex technical concepts clearly and concisely.
• Excellent negotiation skills
• Strong collaboration skills and ability to work effectively with cross-functional teams.
• Ability to innovate and think creatively to address complex business challenges.
• Ability to work effectively in a team environment and independently

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops, conferences, and experimental techniques to enhance their skills and expertise.

Over and above an interesting remuneration package, we offer:

• A collaborative work environment
• Opportunities for personal & professional growth and development
• A culture that values innovation & creativity

If you are passionate about it, we encourage you to apply for this interesting opportunity. 

Please send to us your resume outlining your relevant experience & interest with subject line "Application for “Technical Sales/Technico Commercial" by email to hr@frci.net

We look forward to hearing from you!

This role is for a Security Engineer with strong expertise in Active Directory and Microsoft 365 security, responsible for designing, implementing, and maintaining secure enterprise environments for customers.

The role focuses on strengthening identity and access security, threat detection, system hardening, and compliance across both on-premises and cloud infrastructures. The successful candidate will play a key role in proactively identifying security risks, improving security controls, and ensuring a strong and compliant security posture.

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops, conferences, and experimental techniques to enhance their skills and expertise.

• Assess and enhance the Active Directory security posture, including privileged access management, delegation models, Tiering architecture, and AD hardening
• Design, review, and implement secure Group Policy configurations and identity-related security controls
• Strengthen authentication and identity security mechanisms across on-premises and hybrid environments
• Implement and manage Microsoft 365 and Entra ID security controls, including Conditional Access, Multi-Factor Authentication (MFA), and Identity Protection
• Deploy, configure, and manage Microsoft Defender security solutions, including Defender for Endpoint, Defender for Identity, and Defender for Office 365
• Conduct security assessments and audits of identity and infrastructure environments to identify risks and vulnerabilities
• Monitor, investigate, and respond to security events and incidents, ensuring timely remediation and escalation when required
• Review existing security configurations and provide recommendations aligned with industry best practices
• Support the implementation of Zero Trust security principles, security baselines, and organizational security policies
• Produce clear and structured security reports, documentation, and remediation recommendations for technical and non-technical stakeholders.

Education:

Professional certifications:

• SC-200 (Security Operations Analyst)
• SC-300 (Identity and Access Administrator)
• CISSP or equivalent security certifications

Experience:

3 - 5 years of experience in IT Security, Infrastructure Security, or a related field

Strong knowledge of:

• Active Directory security (privileged access, delegation risks, attack paths)
• Microsoft 365 / Entra ID securit

Experience with:

• Security monitoring and logging tools
• Incident analysis

Nice to have:

• Bachelor’s degree in information technology, Computer Science, or a related field (required)
• Exposure to compliance frameworks (ISO 27001, NIST, etc.)

Soft skills:

• Strong security mindset and attention to detail
• Analytical and problem-solving abilities
• Effective communication and stakeholder management skills
• Ability to perform under pressure and respond to critical situations
• Proactive, adaptable, and committed to continuous learning and improvement

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops, conferences, and experimental techniques to enhance their skills and expertise.

Over and above an interesting remuneration package, we offer:

• A collaborative work environment
• Opportunities for personal & professional growth and development
• A culture that values innovation & creativity

If you are passionate about it, we encourage you to apply for this interesting opportunity. 

Please send to us your resume outlining your relevant experience & interest with subject line "Application for “Security Engineer" by email to hr@frci.net

We look forward to hearing from you!

Are you passionate about technology and solving problems? We are looking for an IT Support Engineer who thrives in a fast-paced environment and enjoys helping clients get the most out of their IT systems.

In this role, you will support and troubleshoot Microsoft environments, from Windows 11 workstations to Windows Server infrastructures, ensuring seamless day-to-day operations for our customers. You will be at the forefront of incident resolution, system optimization, and service delivery, working closely with clients and team members to provide a reliable, secure, and high-quality support experience.

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops, conferences, and experimental techniques to enhance their skills and expertise.

• Provide first- and second-line technical support for Microsoft-based environments, including Windows workstations and server platforms.
• Diagnose, troubleshoot, and resolve incidents related to:

           Windows 11 workstations

           Windows Server 2019, 2022, and 2025 

           Active Directory Domain Services (AD DS)

          Group Policy Objects (GPOs), DNS and related infrastructure services

• Manage user accounts, permissions, and access rights, ensuring compliance with security and operational requirements.
• Support identity and access management activities, including user provisioning, account maintenance, and GPO troubleshooting.
• Assist with Microsoft 365 administration, including Exchange Online, Microsoft Teams, and user lifecycle management.
• Troubleshoot email and messaging issues, including mail flow, Outlook connectivity, and mailbox access.
• Perform routine system monitoring, health checks, patching, and maintenance activities to ensure optimal performance and reliability.
• Collaborate with senior engineers and technical specialists to resolve complex incidents and service requests.
• Maintain accurate documentation, ticket updates, and knowledge base articles in accordance with support processes.
• Deliver a professional customer experience by providing clear, timely, and effective communication throughout the support lifecycle.
• Contribute to continuous service improvement by identifying recurring issues and recommending preventive solutions.

Education:

• Microsoft certifications as per below will be an advantage:
• MD-102 (Endpoint Administrator)
• MS-102 (Microsoft 365 Administrator)
• AZ-800 (Windows Server Hybrid Administrator)

Experience:

• 2-4 years of experience in IT Support, Helpdesk, or System Administration
• Proven experience working in Windows-based environments
• Hands-on exposure to Active Directory administration and end-user support
• Experience in troubleshooting technical issues in a customer-facing environment

Nice to have:

• Bachelor’s degree in information technology, Computer Science, or a related field (required)

Additional technical skills (advantageous):

• Basic PowerShell scripting
• Azure / Entra ID administration basics

Soft skills:

• Strong analytical and troubleshooting abilities
• Good communication skills with end users and clients
• Customer-service mindset
• Ability to work both independently and in a team environment
• Ability to innovate and think creatively to address complex business challenges.
• Ability to work effectively in a team environment and independently

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops, conferences, and experimental techniques to enhance their skills and expertise.

Over and above an interesting remuneration package, we offer:

• A collaborative work environment
• Opportunities for personal & professional growth and development
• A culture that values innovation & creativity

If you are passionate about it, we encourage you to apply for this interesting opportunity. 

Please send to us your resume outlining your relevant experience & interest with subject line "Application for “IT Support Engineer" by email to hr@frci.net

We look forward to hearing from you!

We are looking for a Software Engineer to join our team. This role involves contributing across the full software development lifecycle, from requirements analysis and solution design to development, testing, deployment, and ongoing support.

For this position, strong expertise in .NET development is essential, as the role includes designing and implementing business applications and custom solutions using the following technology stack, including React, .NET Framework/.NET, ASP.NET, C#, SQL Server, and Microsoft Azure.

As part of our team, you will work on a variety of projects, collaborating closely with colleagues, stakeholders, and customers to deliver high-quality, scalable, and innovative software solutions that address business needs and create value.

As we foster a learning & development culture, we provide the opportunity to our team members to develop & grow through continuous learning with online resources, workshops, conferences, and experiment techniques to enhance their skills and expertise.

• Develop, test, and maintain web and enterprise applications using .NET / ASP.NET Core, React for SharePoint Online  
• Design, develop, and optimize database structures and queries using SQL Server
• Translate UI/UX designs into functional and responsive web applications in collaboration with designers
• Ensure application performance, scalability, reliability, security, and adherence to best practices
• Write clean, maintainable, well-documented, and efficient code
• Integrate and leverage AI-powered features and services (e.g. document intelligence intelligent search, or API-based AI services) where applicable
• Explore and apply AI-assisted development tools to improve coding efficiency, testing, and debugging processes
• Perform debugging, troubleshooting, and resolution of technical issues across applications
• Maintain and enhance existing applications based on business and client requirements
• Support deployment processes, including version control and release management
• Conduct application testing to ensure quality and stability before deployment
• Participate in technical discussions during early project stages with clients and stakeholders
• Stay up to date with emerging technologies, including AI, cloud services, and modern development practices

Education

• At least a bachelor’s degree in computer science, Engineering, or any related field
• Candidates with relevant professional certifications
• Valid Microsoft certifications (e.g., .NET, Azure) would be an advantage

Experience

• At least 2 years of proven work experience in Software Development.

Skills

• Strong analytical and problem-solving abilities
• Attention to detail and commitment to quality
• Ability to work independently and collaboratively in a team
• Good communication skills (English & French)
• Ability to manage deadlines and handle multiple projects simultaneously
• Willingness to continuously learn and obtain required certifications
• Professional and client-focused attitude

Technical Familiarity

• Programming Languages & Frameworks: C#, .NET / .NET Core
• Front-End: HTML5, CSS3, JavaScript; experience with React, Angular, or similar frameworks is a plus
• Databases: SQL Server, database design, queries, and optimization
• APIs & Integration: Developing and consuming RESTful APIs

Tools & Platforms

• Development Environment: Visual Studio, Visual Studio Code
• Version Control: Git, GitHub, GitLab
• Collaboration & Project Tools: Trello, Microsoft Teams or equivalent

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops, conferences, and experimental techniques to enhance their skills and expertise.

Over and above an interesting remuneration package, we offer:

• A collaborative work environment
• Opportunities for personal & professional growth and development
• A culture that values innovation & creativity

If you are passionate about it, we encourage you to apply for this interesting opportunity. 

Please send to us your resume outlining your relevant experience & interest with subject line "Application for “Software Engineer" by email to hr@frci.net

We look forward to hearing from you!

The Administrative Assistant provides administrative, clerical, and operational support to ensure the efficient day-to-day functioning of the Business Unit. The role supports internal teams, clients, and other stakeholders by coordinating a wide range of administrative activities and ensuring the smooth execution of operational processes.

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops, conferences, and experimental techniques to enhance their skills and expertise.

• Provide administrative and clerical support to ensure the efficient operation of the Business Unit.
• Prepare, format, and maintain business documents, records, and filing systems.
• Coordinate meetings, appointments, training sessions, and other administrative activities.
• Manage correspondence, calls, and communication with internal and external stakeholders.
• Support the preparation of quotations, invoices, reports, and other business documentation.
• Maintain office supplies and coordinate general office administration.
•  Liaise with clients, suppliers, and internal teams to facilitate the smooth delivery of services.
• Ensure accuracy, confidentiality, and timely completion of administrative tasks.
•  Assist the Business Unit Manager with day-to-day operational and administrative requirements.
• Perform any other duties as assigned in line with the needs of the Business Unit. operation of the Business Unit.

v Education:

• At least a Higher School Certificate Level
• A Diploma or Certificate in Business Administration, Office Management, Secretarial Studies, or a related field would be an advantage.

v  Experience:

• 2 - 3 years of experience in a similar role

v  Must have:

• IT Literate
• Proficiency in Microsoft Office applications (Word, Excel, Outlook, and PowerPoint)
• Proficiency in written and spoken English and French.

vSoft skills:

• Strong organizational and time management skills.
• Good verbal and written communication skills.
• Attention to detail and accuracy.
• Ability to prioritize tasks and manage multiple responsibilities.
• Customer-focused with a professional and courteous approach.
• Ability to work independently as well as collaboratively within a team.
• Good problem-solving and coordination skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.
• Adaptability and willingness to learn.

As we foster a learning & development culture, we provide opportunities for our team members to develop and grow through continuous learning with online resources, workshops, conferences, and experimental techniques to enhance their skills and expertise.

Over and above an interesting remuneration package, we offer:

• A collaborative work environment
• Opportunities for personal & professional growth and development
• A culture that values innovation & creativity

If you are passionate about it, we encourage you to apply for this interesting opportunity. 

Please send to us your resume outlining your relevant experience & interest with subject line "Application for “Administrative Assistant" by email to hr@frci.net

We look forward to hearing from you!